4.0 Cancellation
You may cancel your service at any time in your client area. Every cancellation request is processed immediately.
4.1 Right of withdrawal
You may request the cancellation of a service you have purchased within up to 7 (seven) calendar days of the purchase.
4.2 Processing of refunds
To request a refund, the customer must open a ticket in the client area using the billing department, which is the only official channel for this type of request. Requests made through other contact channels, such as Discord or WhatsApp, will not be considered. The ticket must state: the reason for the request; bank details for the return of the amount; additional documentation, if necessary, to confirm identity and prevent fraud. MagnoHost undertakes to start the refund process within 72 hours of a valid request and to complete it within a maximum of 10 calendar days.
4.3 Limits to the right of withdrawal
The right of withdrawal will not apply when: the service has been activated and used in part or in full (Article 51, IV of the Brazilian Consumer Protection Code, CDC); in the case of dedicated servers, as these cannot be refunded; the customer failed to provide the information needed for activation (Article 49 of the CDC); upon renewing the service, the customer agrees that the amount paid will not be refunded, except in the event of a proven failure; MagnoHost will not issue multiple refunds to the same customer within 90 days of a previous refund.
Last updated: 28 July 2025