3.0 Misuse of the service
MagnoHost reserves the right to suspend or terminate any service that is used for unlawful or fraudulent purposes, or that violates Brazilian law, for example: piracy activities; denial of service (DDoS) attacks; sending SPAM; any other behaviour that harms the network, servers or systems of third parties.
3.1 Force majeure
MagnoHost will not be liable for failures or interruptions in the services caused by force majeure events, including but not limited to natural disasters, cyber attacks, electrical power supply failures, acts of terrorism or any other situation beyond the reasonable control of the company.
3.2 Definition of "Service"
For the purposes of this document, the service refers to the provision of hosting, technical support, server management and any other service offered by MagnoHost in its portfolio.
3.3 Backups and responsibility for data
MagnoHost provides automatic backups as a courtesy, with no guarantee of integrity, frequency or availability. This feature does not replace the customer responsibility to keep backup copies of their own data. The customer must keep up-to-date backups stored on their own. If greater security and a restore guarantee are required, we recommend purchasing the additional managed backup service offered by MagnoHost. MagnoHost is not responsible for data loss resulting from failures, accidental deletions, hardware or software problems, or actions of the customer, except where the managed backup service is active and in contractual compliance.
3.4 Service retention after expiry
Once the renewal date has passed and payment has not been made, MagnoHost guarantees the preservation of the service and of the data stored in it for up to 7 (seven) calendar days. During this period, the customer may settle the payment and resume use with no loss of content. After this period, the service and all associated data, including backups, may be deleted automatically, permanently and without prior notice, at any time, with no possibility of recovery. It is the customer responsibility to keep their own copies of their data before expiry, as set out in clause 3.3.
3.5 Network use policy and traffic limit
The services are intended exclusively for the purposes contracted, and use of the infrastructure for intensive, continuous or disproportionate network activity is prohibited (tunneling, proxy, VPN, unauthorised CDN, traffic relaying, large-scale streaming). A maximum limit of 30 TB of traffic per month (upload + download) is established. Any excess may, at the discretion of MagnoHost, be subject to bandwidth throttling, generate an additional charge or result in suspension of the service. MagnoHost reserves the right to monitor traffic patterns and to intervene preventively whenever it identifies use that compromises the stability of the infrastructure.
3.6 Final provisions
These Terms of Service are governed by the laws of the Federative Republic of Brazil. Any dispute arising from the interpretation or performance of these Terms will be settled in the courts of the city of São Paulo, State of São Paulo, with express waiver of any other, however privileged it may be.
Last updated: 22 August 2026